You must only allocate courses to employee or foster carers to whom are directly registered under your services that are registered via your regulators registration. You cannot allocate courses to non-associated learners.
Payment is strictly within 30 days. The free 30-day credit terms will be withdrawn and the daily charge of £10 per day applied from the day the invoice is generated should payment not be received within 30 days. After 30 days the daily charge is £30 per day. In addition to the charges any discounts will be retracted and the invoice will be recalculated using your default rate which are listed below. These are £50 for online credits and £720 for face to face training.
All purchased credits do not expire. However it is your responsibility to notify us if you would like a credit reimbursing back to your account should a learner not commence training or no longer is with the company.
The free Online courses we offer every 12 weeks can be used without a credit being taken and any learner allocated the course while they are free has unlimited time to complete the course. How ever should you have previously allocated any of the free courses when they where paid courses you will not get a credit back should you take the course back whilst the course is free. Please wait until the course is again a paid course to make sure you receive your credit back.
Our Guarantee To You
We work very hard to keep our courses up to date and relevant. To do this we work with numerous industry professionals within Fostering, Children Homes, Schools and Early Years.
Should you find any of the following issues please let us know immediately:-
General functional error.
Media malfunction within the course.
Incorrect information within the course.
Missing legislation within the course that should be included.
It would be unreasonable to simply follow instructions from this course without the assessment of the specific circumstances and conditions
The Social Care Training Hub will not accept responsibility for any consequences that may result from decisions made upon the basis of information or advice given during this course.
It is important that you follow your organizations Policy and Procedure at all times.
Any errors reported but not rectified within 72 hours we guarantee to give you your full money back.